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Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted?

We accept a variety of payment method via stripe and paypal.

How can I track my order?

You can track your order on-line as soon as it has been dispatched. The details which you need are included in the notification of dispatch which we have sent to you by e-mail. If you’re in any doubt, please check your spam folder as well; unfortunately automated e-mails like these sometimes end up there by mistake.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

How do I cancel my order?

You can cancel your order by ​contacting our Customer Service by filling out the contact form.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

Send us an email

Please fill-out the form below and one our team will contact you asap.